Effective Date: January 1st 2025
At Desert Fun Tourism, we value your trust and strive to deliver exceptional experiences. Our refund and returns policy is designed to ensure transparency and fairness.
1. Cancellation and Refund Policy
-
Cancellations Made Before 24 Hours:
- Full refund with no charges.
-
Cancellations Made on the Same Day:
- 50% of the payment will be refunded.
-
Cancellations at the Time of Activity or Within 1 Hour of Driver’s Arrival:
- No refund; full payment will be charged.
2. Third-Party Activities
Refunds are not applicable for third-party activities, including but not limited to:
- Quad biking
- Dune buggy rides
- Long camel rides
- Henna painting
- Printed photographs
- BBQ buffet
These activities are managed by external providers, and their refund policies apply.
3. Claims During Tours
If you encounter any issues during our services, you may file a claim. Our management team will:
- Review your complaint thoroughly.
- Determine if the problem arose from our side.
- Issue a refund if the issue is confirmed to be due to our service shortcomings.
4. How to Request a Refund
- Contact us via email at info@desertfun.ae or call us at +971555303011.
- Provide your booking details and a clear explanation of the issue.
- Refunds will be processed within [insert number] business days after approval.
5. Contact Us
For any inquiries or concerns about this policy, please reach out to us:
